Chief Experience & Innovation Officer
John Padgett joined Carnival Corporation in 2014 as the chief experience & innovation officer spanning the company’s nine global cruise line brands with a holistic focus on creating exceptional guest experiences. Leading a multi-disciplinary and cross-functional experience and innovation team, Padgett is responsible for guest experience innovation, development, creation and operations integration across creative, digital, technical and operational functions.
In his role, Padgett is creating game-changing guest experiences that are differentiated based on personal interactions, empowered by invisible technology and shared with the world via original media and gaming content.
Carnival took the CES2017 keynote stage to announce the OceanMedallion and the world’s first experience Internet of Things (xIoT) as the hinge-pins to MedallionClass – a next-level guest experience based on personalization and frictionless service delivery.
With two MedallionClass ships from Princess Cruises now in operation, guests today are enjoying enhanced levels of personalization and guest service, as the guest experience platform is being extended across the brand’s entire fleet of 17 ships.
For Padgett, elevating the guest experience has also meant delivering MedallionNet powered by SES – the best wifi at sea – which is helping to put an end to the cruise industry’s dark age of slow connectivity.
On the media front, Padgett has marshalled an ambitious content production initiative that includes five Ocean Originals distributed on ABC, NBC, Univision and Telemundo; as well as Carnival’s own digital streaming channel called “OceanView,” available on Roku, Apple TV and Amazon Fire TV and ChromeCast – as well as via an app available on the Apple app store and Google Play, as well as across more than 80 of its 103 ships.
Prior to Carnival Corporation, Padgett enjoyed an 18-year career with Walt Disney Parks and Resorts where he and his team led the company’s shift to guest experiences grounded in personalization, customization, simplicity and connectivity as the vice president of game changer experience development. He spearheaded the invention, development and implementation of guest engagement innovations that include the MagicBand, FastPass+, Disney’s Magical Express, Be Our Guest restaurant, Main Entrance access portals and Bibbidi Bobbidi Boutique retail locations.
In his first decade at Disney, Padgett held a diverse number of business and financial planning executive roles within travel industry sales, consumer marketing, travel operations, facilities, utilities, engineering, transportation and manufacturing.
Padgett holds 21 patents and multiple innovation awards for wearable devices, experience itinerary scheduling and optimization, digital experience interaction platforms and operational processes.
He earned a master’s degree in business administration with a concentration in management science and a bachelor’s degree in finance from Virginia Tech’s Pamplin College of Business.