Event Details

For any inquiries about our Summit, email us at summit@skift.com.

What Is the Skift Loyalty Summit?

The Skift Loyalty Summit will be the first modern loyalty conference to take the conversation out of the realm of loyalty programs and into the larger universe of how to improve and increase guest engagement and personalization, with all the loyalty and tech tools working in parallel to achieve a truly loyal guest. In an on-demand, instantaneous and experiential-first era, what does modern loyalty mean from a business and consumer habits perspective? It will bring together speakers and attendees from airlines, hotels, online travel players, startups, and the financial community, amongst others.

Do not expect a discussion on conversion rates, tiers, qualifying dollars, and blackout dates. Instead, this summit will introduce an expanded view of the loyalty and loyalty tech landscape, discussing the vendor landscape, highlighting the challenges and opportunities ahead, and how lodging companies, airlines, and intermediaries can learn from one another.

What Happens on Stage?

The single-track event is focused, fast paced, intimate, and thought provoking. Skift’s journalists ask tough questions that go way beyond the obvious, draw on original insights from Skift Research, and push the boundaries of strategy and creative imagination.


See What Happens at Skift Summits

Hear from speakers about their experience at the first Skift Short-Term Rental Summit in December 2019.


The Schedule

Day

Full day of sessions, networking breaks, and breakout sessions

Evening

Post-event cocktails, canapés, and networking with attendees.


What You’ll Learn

Skift Summits offer attendees a unique mix of sector-specific focus on a shared subject, actionable insights, and superior networking opportunities that open the mind and connect the world. 

Skift Loyalty Summit frames the discussion and explores the most important themes for participants active across the loyalty sector.


What We’ll Discuss

  • IS SUBSCRIPTION THE NEW FRONTIER OF LOYALTY IN TRAVEL
  • CAN LOYALTY WORK IN METASEARCH?
  • SUPPLIER VERSUS ONLINE TRAVEL AGENCIES: WHEN LOYALTY EFFORTS COLLIDE (OR COMPLEMENT)
  • LESSONS FROM THE MASTERS OF RETAIL LOYALTY
  • LOYALTY FOR INDEPENDENT HOTELS: WHAT’S WORKING
  • WHAT DOES LOYALTY MEAN AT AIRBNB
  • LOYALTY INNOVATION FROM STARTUPS
  • BUILD, BUY, OR PARTNER: HOW TO HANDLE LOYALTY TECH DECISIONS
  • HOW LOYALTY CAN BE DEFINED AND ACHIEVED
  • AIRLINE PROGRAMS: BETTER INSIDE OR OUT?

Where Is It?

Skift Loyalty Summit will take place on July 15, 2020 at 6three6, which is located at Ogilvy’s headquarters at 636 11th Ave. in New York City.

Why Skift?

Skift has been on the forefront of industry news and research since we launched in 2012. We give readers essential information about the business that they won’t find anywhere else.

With our new Summit events, we’re bringing that expertise into focus through a small-group format that is catered to the needs of executives, founders, and innovators who are shaping the business and discovering new markets. We help them understand their sector with takeaways and actionable insights they won’t find anywhere else.

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