Group President – Consumer Operations, Technology & Emerging Businesses
Stephanie Linnartz leads Marriott International’s consumer strategy, focused on both core hotel operations and new business ventures that deepen customer loyalty throughout the travel journey. She is responsible for a wide range of critical business functions, including all aspects of brand management, sales, marketing, revenue management, distribution, customer experience and innovation, information technology and digital. These responsibilities include oversight of Marriott Bonvoy™, one of the largest global loyalty programs, and some of the world’s most well-known hotel brands, including The Ritz-Carlton®; St. Regis® Hotels & Resorts; The Luxury Collection®; Marriott Hotels®; Sheraton®; W® Hotels Worldwide; Courtyard®; Residence Inn®; Westin®; Renaissance® Hotels; and Le Meridien®.
In addition, Stephanie is responsible for developing, incubating, and running new lines of business that focus on consumer interaction with Marriott Bonvoy. Under Stephanie’s leadership, the company launched a new home rental offering, Homes & Villas by Marriott International, and has expanded its consumer offerings to include travel categories beyond hotels, such as tours and activities, dining, and transportation.
In recent years, she has received numerous industry accolades. Hotel Management named her one of the 30 Influential Women in Hospitality in 2017. She was honored by Brand Innovators as one of the 2018 Top 100 Women in Brand Marketing. In 2019, she joined Fast Company’s Impact Council in its inaugural year and will soon be profiled as one of CNN’s 2019 Risk Takers.
Stephanie grew up in a hotel industry family and has spent her entire career working in hospitality. She worked at Hilton Worldwide in both operations and sales and marketing before joining Marriott International in 1997 as a financial analyst. In her 23 years at Marriott, Stephanie has worked in various roles within finance, revenue management, sales, and marketing. She has been a speaker at the World Economic Forum and is a sought-after conference panelist at global industry events.
Stephanie is a graduate of the College of the Holy Cross, holds an MBA from William & Mary, and has completed additional graduate studies at the Norwegian School of Economics and Business Development. She is a member of the Marriott Board of Director’s Committee for Excellence, and the company’s Diversity and Inclusion and Green Councils. Stephanie also serves on the Board of Directors for The Home Depot Inc., the world’s largest home improvement retailer; the Board of Trustees for the College of the Holy Cross; and, as an Advisory Board member of both Fair Chance (a non-profit focused on transforming the lives of children living in poverty in the District of Columbia) and the Teach the World Foundation. Stephanie travels the world extensively, is passionate about fitness and wellness, and resides in the Washington, D.C. area with her husband and two children.