Dr. Jennifer Cronin


Wharf Hotels


An Australian, Dr Cronin was appointed President of Wharf Hotels (formerly Marco Polo Hotels) in February 2016, after serving as Vice President Sales & Marketing from 2014. Previously, she held various senior marketing and operational positions in leading international hotel groups including Hyatt International, Ritz-Carlton and Dusit International.

Her initial remit at Wharf Hotels was to launch the new luxury hotel brand, Niccolo and open the first of the luxury portfolio, Niccolo Chengdu in 2015. The brand has been internationally acclaimed and has set the benchmark for openings in Chongqing and Changsha respectively, with Niccolo Suzhou to follow in 2021. The opening of the Hong Kong flagship property in 2018 in the conservation project, The Murray, a Niccolo Hotel, has already gained global recognition for this iconic landmark building.

Dedicated to spearheading new initiatives and strategic developments through transformational leadership has further strengthened the Niccolo and Marco Polo brands, reinforcing the group as one of the leading regional players in the hospitality industry.

Jennifer graduated with a Doctorate of Philosophy in 2016 from Bond University based on her PhD research, titled “Empowering Readiness; influencing crisis management success outcomes”. She was awarded the 2013 Australian Postgraduate Award, conferred by the Commonwealth’s Department of Innovation, Industry, Science & Research. Jennifer was also conferred Bond’s most prestigious alumni accolade; the Robert Stable Alumni Medal, for her exceptional achievement in bridging academia and industry. 2016 culminated with Jennifer receiving the 2016 APAC BMW Corporate Hotelier of the Year Award. She was awarded the ACI Singapore 2017 Mentor of the Year Award, the Australia China Alumni Association’s 2018 Award for Corporate Achievement, the APacCHRIE Lifetime Achievement Award 2019 and the 2019 Griffith Business School Outstanding Alumnus Award. Jennifer is also a graduate of Griffith University’s School of Modern Asian Studies with a Bachelor of Arts, majoring in Japanese and economics.

Her commitment to professional development and supporting future hoteliers is evidenced with her appointment to Chairperson of Hong Kong Polytechnic University’s Industry Advisory Committee for the School of Hotel and Tourism Management, as well as Griffith University’s, (Hong Kong) Industry Committee and the Advisory Board of Bond Business School, Bond University and their HK Alumni Committee.

In 2019, Jennifer became Chair of the Hong Kong Heritage Tourism Brands alliance and a member of the Tourism Recovery Industry Task Force for the Hong Kong Tourism Board, as well as a member of the Commerce and Economic Development Bureau’s External Relations Committee.