Travel’s Path Forward: Online Travel

July 23, 2020
11 a.m – 12:30 p.m. EDT

Pay What You Want

Register Now

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Travel’s Path Forward: Online Travel

As countries lock down travel globally to contain the Covid-19 crisis, online travel companies have experienced a confluence of unthinkable customer service demands, remote teams, and evaporation of the market. The online travel sector has had to react quickly to not only manage customers, but also navigate the relationships of their many partners in a layered supplier ecosystem. Despite the hurdles of this crisis-response, online travel agencies also have the ability to instill confidence in the market to foster manageable, long-term recovery once travel returns.

Join Skift editors and research analysts, as we discuss the current landscape and future preparedness with industry leaders.

Can’t attend live? A recording will be available after the event.

What You’ll Learn

What have been the key learnings for online travel agencies out of this crisis?

What are the best ways to communicate with customers and manage massive surges in customer service volume?

How can online travel both balance customer needs and help travel partners navigate the crisis?

What solutions can online travel deploy right now to counteract this economic hurdle?

How can online travel best foster a return in demand, once the crisis subsides?

How might this shift consumer behavior in online bookings in the future?


Date: July 23, 2020

Time: 11 a.m. – 12:30 p.m. EDT

Can’t attend live? A recording will be available after the event.

Place: Online via Zoom Webinar

What It Costs

We know this is a challenging time across the industry. We’re offering this event on pay what you want basis.

Be a Sponsor

If you’d like to sponsor this Online Summit, email us at

What You Get

After you register, you will receive an email confirmation from Zoom. You will also receive reminders both the day before and one hour prior to the event.

1. Access to the event using the Zoom webinar service.

2. Audio and video of the webinar.

3. Ability to ask questions via Twitter. Use #skiftsummit.

4. Access to view a recording of the event.

Technical Matters

You will be able to access the feed on Mac, PC, and Chromebook laptops and desktops as well as iOS and Android devices.

For best results, please download the app from in advance of the event.

Note: Attending the webinar does not include the ability to access a list of attendees.

What Attendees Say About Skift Events

We asked participants of Skift Global Forum 2019 for one word to describe the event. Here’s what they said.








Pay What You Want

Register Now