Kajal Narasimha

Managing Director, Merchandising and Personalization

United Airlines

Managing Director, Merchandising and Personalization

Kajal Narasimha serves as Managing Director – Merchandising and Personalization for United Airlines and is responsible for managing United’s merchandising revenue portfolio. She is also responsible for the definition and design of United Airlines Digital Marketing and Personalization strategy and leads the effort to build stronger relationships between the airline and its customers by harnessing artificial Intelligence, machine learning and best in class digital technologies to enable 1 to 1 personalization.